Five Star Philosophy

Sysmex UK’s pioneering five star service and support programme has now been rolled out across the company and encompasses the customer charter, product application support, technical service support, logistics solutions and training academy.

The customer charter underpins the company ethos of "Our customers - Our responsibility" in the supply of safe and reliable analytical solutions to the diagnostic healthcare service. It states that all responses are to be proactive, efficient and flexible and the after sales service provided to customers is second to none. All product support calls are handled by dedicated hotline specialists, and a commitment is made to provide lifetime unrivalled support from day one of each laboratory installation.

For technical service support, customers can request the immediate scheduling of a Field Service Engineer visit. Alongside this runs proactive reagent management from Sysmex Logistics, which incorporates a customised delivery service, dedicated reagents hotline and the Sysmex Inventory Management System.

The icing on the cake is the Sysmex Academy, where basic and expert level training courses are effectively combined with Scientific Seminars and regular product update seminars.