iAdvantage Selects TRG as Help Desk Support for its eStudy™ Hosted Solution

iAdvantage Software, Inc., a leading provider of software solutions for managing development and pre-clinical life science studies, today announced that it has selected Tech Resource Group, Inc. (TRG), a leading global provider of training and support services, to provide the help desk support for its eStudy™ hosted solution.

“TRG has a proven track record providing support to large Pharmas, including one of the world’s largest R&D groups with scientists around the world. Their familiarity supporting safety, toxicology and pharma sciences was critical in our decision,” said Larry Laws, V.P. of Sales and Marketing for iAdvantage.

TRG brings a high level of interactive help desk support to eStudy’s hosted solution clients. Their secure, web-based help desk gives eStudy users the ability to quickly report and receive resolution to their queries, search the knowledgebase, create and manage their own issues and view alert messages. In addition to the web interface, support can be requested via email or telephone. As the focal point of its telephone operations, a sophisticated telephony switch interfaced to other support tools enables intelligent, efficient call routing and flexible reporting.

“Tech Resource Group, Inc. is pleased to have been selected as help desk service provider for eStudy,” commented Major Lackey, Vice President of TRG. “Ease of use is a hallmark of eStudy in conjunction with its robust functionality and flexibility in a fully integrated solution for study and notebook design, data collection, analysis and reporting. With TRG’s help desk approach, ease of use continues through to support, meeting eStudy client demand to improve productivity and reduce time-to-market. Our common denominator is our commitment to enhanced end user performance.”