Roche honored with 2025 IMV ServiceTrak Clinical Laboratory Awards at ADLM 2025
Roche has been recognized as No. 1 in seven of nine award categories
30 Jul 2025
Roche has receieved seven IMV ServiceTrakTM awards, presented this week at the Association of Diagnostics and Laboratory Medicine (ADLM) annual industry conference. These prestigious awards celebrate industry excellence by recognizing the top clinical laboratory manufacturers.
For the second consecutive year, Roche earned the No. 1 spot in all six Clinical Chemistry and Integrated Workstation systems categories, including Customer Satisfaction, System Performance and Service Performance. New for 2025, Roche earned the No. 1 award status in the Customer Satisfaction category for Immunoassay Systems, thus securing the top spot in seven of the nine categories overall.
Zack Fallowfield, Vice President of Roche Support Network, said, “We are proud to be recognized as No. 1 across several IMV ServiceTrak award categories – an extraordinary achievement that speaks to the tremendous customer focus and expertise of Roche’s Service and Support organization. By prioritizing investments into our teams, technology and capabilities, we can continue to help our partners deliver trusted, timely results for the patients they serve.”