Waters Launches the iRequest Online Service System

Waters Corporation today announced the introduction of a new online tool for customers for requesting local instrument service, technical support and other on-site services. Waters developed this e-service connection in response to customer feedback for easier access to support and is offering it free to all worldwide customers via its website, accesible via the company article webpage.

With the iRequestTM System Waters^® customers can get access to instrument service, technical support and training without having to pick up the phone. It is available 24 hours a day, 7 days a week. “Through iRequest, customers receive an immediate confirmation of their message along with an individualized response from a Waters specialist within hours,” said Dave Terricciano, Vice-President, Global Operations and Support at Waters. “We’re responding to the needs of organizations for quick and easy access to Waters support services professionals no matter where our customers are located.” He added, "By leveraging our new world-class website, the new e-service is a simple, efficient and powerful tool which ensures that our customers are quickly linked to their local service expert centers”.