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Vivacon 500 Centrifugal Units

Ultrafiltration  

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Sartorius Group

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Avoid this product like a plague

 

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Application Area:

Secretome concentration

I am typing this review out of pure anger and misery as I am trapped inside the lab at 9.45 pm because of this cursed product. On the user manual, it says it will concentrate 8x in 20 min, which is a total hokum. For a simple 8x concentration, this product takes a minimum of 1 hour and 15 min. I am pretty sure my sample is not the problem as I used another type of filter parallel to this as a control (with the same hole size) and that whole procedure finished 4 hours ago, also I did 4 technical control it all shows the same thing. Now I am not even halfway concentrating on all my samples and I can not pause this procedure. I am counting the minutes that I will miss my last train to go home otherwise I will waste my samples.

Review Date: 21 Feb 2023 | Sartorius Group

Manufacturer's Response

Dear Siyi Jin, <br> Thank you for taking the time to leave a review for Vivacon 500. <br> We understand that it can be frustrating when a product doesn’t meet your expectations. If this ever occurs, please rest assured that our team is here to support you. In the UK, you can always reach us at salessupport.lps-ne@sartorius.com. <br> We would like to take this opportunity to clarify that performance characteristics for all centrifugal ultrafilters are intended only as a guide. There are a number of variables such a processing conditions and sample composition, which can impact on speed of ultrafiltration. Although we were unable to find a specific reference to the 8-fold concentration in 20 minutes you have noted above, we have reviewed the manual and taken your comment on board to make it clearer in the next iteration that we present Typical Performance Characteristics. <br> That said, please do contact us at the email address above, so we can work towards a resolution with you. <br> Thank you again for your feedback. We appreciate your honesty and willingness to share your experience, and remain committed to supporting you going forward. <br> Kind regards, <br> Sartorius

For up to 500 µl
Vivacon® 500 are centrifugal units for fast DNA concentration and buffer exchange of 500 µl samples. They are also the product of choice for protein fractionation applications. The use of Hydrosart® membranes results in high recoveries from dilute samples. Complete recovery of the concentrate is guaranteed by a reverse spinning step.

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