Service Offering: Premium Protected
PEAK fully appreciate that there are many time critical and cost sensitive analyses being carried out daily, to help assist this critical analysis PEAK has created a premium support package that offers an unprecedented rapid response to your laboratory within 24 hours* in the event of a technical problem with your generator. This is an industry first in the world of gas generation. As well as a guaranteed rapid response of…
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great instrument-easy to use.
Analytical testing of urine for drugs
Easy to use and take care of. Customer service was kind and very helpful.
Review Date: 21 Jun 2016 | PEAK Scientific Instruments
Manufacturer's Response
Thank you for reviewing your Premium Protected service plan. Service is something we take very seriously here at Peak and we are delighted that you are happy with the level of service you have received thus far.
Overall pleased
LC-MS/MS instrumentation
Our nitrogen generator performs flawlessly! Only once has there been an issue with a tubing junction breaking but part replacement information was prompt and downtime was minimal. Customer service is fast and efficient, directing my questions to the correct area to be answered. I would recommend this product to others.
Review Date: 13 Jun 2016 | PEAK Scientific Instruments
Manufacturer's Response
Thanks for reviewing your Premium Protected service plan. We are delighted to hear you received a prompt response and that downtime was kept to a minimum.
PEAK fully appreciate that there are many time critical and cost sensitive analyses being carried out daily, to help assist this critical analysis PEAK has created a premium support package that offers an unprecedented rapid response to your laboratory within 24 hours* in the event of a technical problem with your generator.
This is an industry first in the world of gas generation. As well as a guaranteed rapid response of 24 hours, Premium Protected also gives you complete peace of mind, around the clock priority access to technical support and planned preventative maintenance to avoid any potential issues that may occur due to general wear and tear.
